Developing Trust As a Leader

Developing the trust of others generally involves your inner core and your actions. If you communicate your beliefs and if your actions match your words, associates will trust you.

Certain aspects of appearance and other forms of nonverbal behavior communicate the message that a person can be trusted. Some nonverbal indicators suggest a person of questionable trustworthiness. You can consciously control whether you show some of these indicators of trust and distrust.Smiling frequently suggests authenticity as opposed to smiling constantly, which suggests a cover-up for real feelings.

Flashing brief smiles and other facial expressions such as frowning suggest authenticity. In contrast, prolonged facial expressions suggest a lack of authenticity.

• Maintaining eye contact without staring sends a signal of trustworthiness.
• Being well dressed sends a signal of trustworthiness.
• Maintain a relaxed, easy manner in front of others.
• Make a point to ask team members more about themselves, not only about work related interests but also about their outside interests.
• Offer at least one sincere compliment a day.
• Go a full day listening without interrupting once.
• Be honest at all times. Honestly can some times cause feelings to be hurt but in the long run honesty is the best policy.
• Using a friendly, warm gaze helps you appear trustworthy.
• Share credit generously. When in doubt, share.
• Admit when you're wrong. No one is perfect. Take accountability for your actions and you will gain respect in the process.
• Don't forget the easiest strategy of all. Ask team members "How are things going?"

It takes a leader a long time to build trust, yet one brief incident of untrustworthy behavior can destroy trust. Always treat others as you would like to be treated and the rewards can be tremendous. Treat people with mutual respect and you will be recognized as one who they can trust and rely on.